From Storytelling to Storytelling: How Samsung Builds Its Superior Pathway for Tomorrow

Samsung Metaverse Michael Crossan

Picture by Samsung, edited by June Wan / ZDNet

“Who owns greater than three Samsung merchandise right here?” Michelle Crossan Matos cleared the group. To my shock, charitable arms rose up – from followers, journalists, CEOs and attendees at Samsung’s NFT.NYC occasion.

Since its inception, the Korean electronics firm has thrived within the client and enterprise enviornment, with 72% of US properties Proudly owning a number of of its merchandise. Interbrand at present ranks Samsung fifth highest By way of model worth, it’s straight behind Google. That is not too dangerous for a corporation that grew up as a grocery retailer.

In its quest to extend model consciousness, Samsung has spent the previous six months testing the digital waters of metaverse digital platforms that An increasing number of firms Sees alternatives for development in. To delve into the brand new firm’s limitations, I spoke with Michael Crossan-Matos, chief advertising officer of Samsung Electronics America.

The next interview has been edited for readability.

It’s a pleasure to host you, Michelle. I would like to start out firstly of the Samsung metaverse journey. What was the aha second that impressed the corporate’s foray into internet 3?

It is very shifting to me once I take into consideration how this all began. I grew up in a poor neighborhood in Scotland and did not have a lot of an schooling. Whereas it took a mix of arduous work and luck to get out, I all the time consider the children I grew up with – those who weren’t so fortunate.

Our first mission within the metaverse was the Samsung 837X, a digital expertise analogous to Samsung’s head workplace in New York Metropolis. In addition to giving younger people who inspiring feeling of being on the streets of New York Metropolis, I needed to create a spot the place they might find out about improvements and goodwill in expertise. This was the explanation we went after the metaverse, to be sincere. This constructing (Samsung 837) has given us an opportunity to be in each kid’s bed room.


By using Decentraland, customers can nearly discover Samsung’s New York Metropolis headquarters.

Picture: Samsung

There has definitely been an inflow of tech manufacturers over the previous yr, huge and small, getting extra concerned in decentralized platforms. What makes Samsung’s technique totally different?

There’s one essential factor we do otherwise: we’re on totally different platforms. That is the multiverse of technique metaverses; Roblox, Fortnite, Decentraland (837X) and now Discord. I bear in mind listening to about this multiverse concept at first and excited about what it was, but additionally the massive impression and attain we had been about to attain.

The conversations we have now within the metaverse aren’t about product options per se. It is about how we ship them to our largest and largest priorities. What number of sustainability campaigns have you ever seen within the Metaverse? Guests who come to the Samsung 837X can discover ways to reuse expertise, recycle, and take initiatives that enhance the planet. We do schooling within the metaverse and hope to empower our customers as properly.

additionally: Samsung expands Internet 3 presence with launch of Discord

Let’s speak extra about this multiverse of metaverses. Final yr, I hosted a demo occasion for the Galaxy S22 launch on the Samsung 837X, and most just lately, a digital live performance on Roblox. What had been your expectations throughout the occasions?

I’d say we had modest expectations however we had been optimistic on the similar time. Earlier than internet hosting digital occasions, we measured comparable activations from different manufacturers — music exhibits, streamlined experiences, and all of that. The factor was we had been 5 instances the scale of these manufacturers. By leveraging our current advertising channels, why not be extra formidable?

Throughout the weekend of the Galaxy Famous person occasion in Roblox, there have been over one million customers on the server. Think about having one million individuals in your storefront? It has been an incredible journey to this point and the reception has made us an increasing number of keen about doing greater issues.

samsung-837-metaverse pad

Samsung companions focus on what the metaverse has to supply in a reside panel.

Picture: Samsung

What do you suppose is the most important problem with increasing into the metaverse?

A part of what excites me in regards to the metaverse is its unfamiliarity and its untapped potential. We’re consistently studying one of the simplest ways to work together with our clients, testing totally different platforms and autos, and finally studying and rising as a crew. So, whereas it took us months to organize for our first activation throughout CES this yr, it was an ongoing studying expertise for all concerned.

Do real-world advertising methods apply to digital methods?

Basically, sure, as a result of the customers we goal largely rely on the knowledge we have now already collected from social channels (Twitter, Fb, Instagram, and so on.). Nonetheless, I selected natural advertising for cost as a result of I needed to see the true potential of metaverse. Paid campaigns fabricate numbers, so once I noticed the billions of impressions generated by inner sources alone, I knew we had been on our option to one thing.

We have additionally found that some channels appear to reply higher to metaverse messages. Oddly sufficient, Twitter has been essentially the most profitable of all time.


Embedding by means of customization is a vital a part of Samsung’s metaverse.

Picture: Samsung

Do you’ve got any recommendation for firms standing on the fence about metaverse integration?

In case you’re planning to start out your personal metaverse, here is my recommendation: be daring, spend the time studying, researching and understanding the ideas inside, and staying true to your model. Firms could have doubts in regards to the mission, however the reality is that in case your clients exist already, why not?

Years in the past, once I was an assistant model supervisor, we might all the time ask, “Will your grandmother perceive that?” when exchanging concepts. Within the metaverse, the stress take a look at now modifications to “Do your children perceive that?”.

extra: Is what you are promoting prepared for metaverse?

Lastly, I’ve to ask, what’s subsequent for Samsung’s future within the metaverse?

We need to do far more in metaverses. certainly. We all know our technique, so now it is all about making these activations extra partaking, progressive and timed with help occasions like Unpacked. And we’ll be taking one other step additional quickly with offline and on-line duties, creating an interplay between the bodily and digital worlds, so it’s important to regulate that.